FAQ's

Frequently Asked Questions (FAQs)

1. What products does Mamayanda Store offer?

Mamayanda Store specialises in men’s products, including high-quality wallets, watches, and other accessories. We carefully select items to provide style, quality, and value for our customers.

2. How long will it take to receive my order?

Once your order is placed, we process it within 1-2 business days. Shipping typically takes 3-5 business days, depending on your location. You’ll receive a tracking number once your order ships so you can monitor its progress.

3. What is your return and exchange policy?

We offer a 15-day return and exchange policy. Items must be in their original condition with tags and packaging intact. To initiate a return or exchange, please contact us at [info@mamayanda.com] with your order details.

4. How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use this number to track your order through the shipping carrier’s website.

5. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal. All payments are secure, and we do not store any credit card information on our site.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at [info@mamayanda.com]. We process orders quickly, so we cannot guarantee changes or cancellations once an order is processed.

7. Do you ship internationally?

Currently, we [ship within (your country) only / offer international shipping to select countries]. Shipping rates and times may vary based on the destination. For specific international shipping inquiries, please contact us at [info@mamayanda.com].

8. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please reach out to us within 48 hours of delivery with photos of the damaged item, and we’ll work with you to arrange a replacement or refund.

9. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased through our website. Gift cards can be used to purchase any item on Mamayanda Store and do not expire.

10. How can I contact Mamayanda Store customer service?

You can contact us via email at [info@mamayanda.com] or by phone at [03218522221]. Our customer service team is available [Monday to Sunday] 24/7to assist you.